FAQ | Invoices Not Showing on Statements
Some of my invoices are not showing up on customer statements. What should I do?
A good first check is:
1)
Open ARMS.
2)
Select Other Functions => Look
at System Information.
3)
Check the Period Dates. If the start and end dates are
for the prior month, follow the steps below to correct.
4) Hit Escape to close the Other Functions screen.
5)
Select End of Period=> Roll
end of month.
Sometimes the problem can be because receipt dates have been entered incorrectly (exceeding dates/dates that don’t exist/or don’t make sense).
Completing the monthly End of Period checks and back-ups helps ensure that these errors do not slip though unoticed.